40 countries in different parts of the world and more than 4,53 million users — ENESTECH, the Ukrainian software product company, conquers the world market of PC gaming centres with the SaaS service SENET. Over the past year, the company has improved not only technical support service but also functionality, and the number of clients increased by 6,5 times compared to 2018.
Having started as a solution for own network of the IT Land PC clubs several years ago, SENET has gained popularity among users from all over the world.
SENET is a cloud-based solution for managing esports arenas and cyber clubs, thanks to which the club owner controls the business with his smartphone from anywhere in the world, the manager coordinates the work, and the gamer gets the most out of the time spent in a club. Among the clients of SENET are both small clubs and gaming lounges with 2-3 game consoles, and computer parks for 150 PCs or more. In addition to software for esports business, ENESTECH offers its clients its own technology — a controller for video game consoles. It allows you to connect PlayStation and Xbox with PCs in a single club network and control the profits from consoles, which was previously impossible. By 2019, ENESTECH clients have ordered more than 1000 controllers.
Top 3 factors that influenced the growth:
- International customer support center. Since 2019, it has been operating in a 24/7 mode and consulting clients in Ukrainian, Russian, English, and Spanish. The employees of the center can connect to the client's computer via remote access and solve any problem.
- The SENET service is localized into 7 languages. At the end of 2019, the software was available in Ukrainian, English, Spanish, Kazakh, Russian, Turkish, and Vietnamese.
- Booking service is an opportunity for a gamer to book a seat in the club, and for the club to plan its workload and get additional profits.
"Having started as a solution for own network of the IT Land PC clubs several years ago, SENET has gained popularity among users from all over the world. Powerful growth was possible due to the understanding of the clients' needs, adaptation of the product to individual markets and high level of competence and service," Elchin Aliyev, CEO of ENESTECH, comments on the achievements. "We do not rest on our laurels. The development of the new SENET functionality and entering new markets in Asia, America, and Africa are our main tasks in 2020."
At the same time, the ENESTECH team has grown to more than 70 people of 10 nationalities and helps to work with clients from anywhere in the world in the most efficient way. ENESTECH is part of the TECHIIA technology holding company and has access to the Group's Center of Expertise. In 2020, ENESTECH plans to integrate SENET more closely with other products and services of the holding. By sharing knowledge and experience with highly qualified TECHIIA experts, ENESTECH can find optimal solutions and accelerate its growth as a business.